Do you ship Online Furniture to my city and location?
Yes, once you click on any Solid wood furniture product, there is a tab stating Check delivery estimate for your pin code. You can enter your pin code in that tab and find out whether we deliver in your area and the expected delivery time for your product.
What is the estimated delivery time?
When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within the delivery time of the product, mentioned on the product page While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you. Normal Delivery terms 7 - 21 days working days.
Are there any shipping charges or any additional hidden charges?
No, shipments are free of charge. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we ship to your pin-code or not.
How do I track my order?
We try our best to deliver your product before promised dates. In a few cases, however, we take closer to our promised 21 days for delivery. In such cases, we proactively call/email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order, do give us a call at our customer care number or email us at email@example.com. Currently, there is no online mechanism to check the status of your order.
What should I check when the product is delivered to me?
Please check for all the following below:
• Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer/insect infestations
• For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
• Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots - small knots which structurally don't impact the product will be fully filled with putty and polished to make sure that
they don't hamper the product; knots that alter the structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on the hardwood
• Hardwood products may expand a small extent during the summer months because of which some drawers may get stuck! There is nothing to worry on this front - It can be minimized by sanding (using sandpaper) on the
sides of the product Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.
What if I have received a damaged product?
We work highly specialized quality control measures that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please get in touch with us on our customer care number or write to us at firstname.lastname@example.org. Our team will assess the damage and revert within 1-2 days with a solution. We will either replace the piece or take any other corrective measure to solve the problem.
Do I need to submit any document for products to be delivered to my address?
Generally, there is no need to submit any document for shipping or delivery of your products. However, if your purchased product needs to be delivered anywhere in the state of Kerala then we would require a copy of Form 16 and ID proof (as prescribed under the Kerala Value Added Tax Rules, 2005) duly signed by you. For more information, please call our Customer Support Team on +91 9983 230101 (9 AM - 8 PM) any day.
Do you ship internationally?
Yes, Home Dekor ship items outside of India at additional cost in selected European Countries. Also, Home Dekor allow you to make purchases for your loved ones in India from anywhere in the world by using your international credit/ debit cards issued in India or by using your PayPal Account.
How do I change my shipping address after my order has been placed?
Kindly call our Customer Care Team on +91 86 400 400 29 (9 AM - 8 PM) or email us at email@example.com and tell us your new shipping address.